The Alchemie respects your privacy and is committed to protecting your personal information in accordance with applicable Swiss data protection laws.

 

By using our website, placing an order, subscribing to our newsletter, or otherwise interacting with The Alchemie, you agree to the collection and use of information as described in this Privacy Policy.

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Information We Collect

 

When you visit our website, place an order, contact us, subscribe to marketing communications, or interact with our services, we may collect the following information:

 

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order and purchase history

• Account information

• IP address

• Device and browser information

• Website usage and browsing behaviour

• Marketing preferences

 

Payment information is processed securely by our third-party payment providers. The Alchemie does not store complete payment card details.

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How We Use Your Information

 

We may use your information to:

 

• Process and fulfil orders

• Deliver products and services

• Provide customer support

• Communicate regarding orders and enquiries

• Improve website functionality and user experience

• Personalise content and recommendations

• Send newsletters and marketing communications where consent has been provided

• Detect, prevent, and investigate fraud, misuse, or security incidents

• Comply with legal and regulatory obligations

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Sharing of Information

 

The Alchemie does not sell, rent, or trade personal information.

 

Your information may be shared with trusted third-party service providers where necessary to operate our business, including:

 

• Payment processors

• Shipping and logistics providers

• Website hosting providers

• Analytics providers

• Marketing and email platforms

• Technology and security service providers

• Legal, accounting, or regulatory advisers where required

 

Information will only be shared to the extent reasonably necessary for these purposes.

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Cookies and Analytics

 

Our website uses cookies and similar technologies to:

 

• Remember user preferences

• Improve website functionality

• Analyse website traffic and performance

• Personalise content and advertising

• Support marketing and remarketing activities

 

Users may control or disable cookies through their browser settings. However, certain website functions may not operate correctly if cookies are disabled.

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Marketing Communications

 

Where permitted by law or where consent has been provided, The Alchemie may send newsletters, promotions, product updates, and marketing communications.

 

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained within emails or by contacting us directly.

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Data Retention

 

Personal information is retained only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting, tax, regulatory, and business requirements.

 

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Data Security

 

The Alchemie takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

 

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

 

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Your Rights

 

Subject to applicable law, you may have the right to:

 

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information where legally permissible

• Object to certain processing activities

• Withdraw consent where processing is based on consent

 

Requests may be submitted using the contact details below.

 

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Third-Party Links

 

This website may contain links to third-party websites. The Alchemie is not responsible for the privacy practices, content, or policies of external websites.

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Changes to this Policy

 

The Alchemie reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon publication.

 

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Contact

 

For privacy-related enquiries or requests, please contact:

 

The Alchemie

 

Email: info@thealchemie.ch

 

Governing Law

 

This Privacy Policy is governed by the laws of Switzerland.