These Terms & Conditions apply to all purchases, use of services, and interactions through The Alchemie website and related platforms. By accessing this website or placing an order, you agree to these Terms & Conditions.

 

The Alchemie reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

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Product Information

 

The Alchemie offers crystals, gemstones, jewellery, incense, candles, oracle and tarot cards, spiritual tools, home décor, gift items, and related lifestyle products.

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We strive to display product descriptions, colours, dimensions, images, and information as accurately as possible. However, due to the natural and often handmade nature of many products, variations in colour, shape, size, pattern, texture, finish, weight, and appearance may occur and do not constitute defects.

 

Each crystal, gemstone, mineral specimen, handcrafted item, and natural product is unique. Product photographs are representative only, and the item received may differ from the image displayed.

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Spiritual and Wellness Disclaimer

 

Products sold by The Alchemie are provided for personal enjoyment, decorative, educational, cultural, spiritual, or wellbeing purposes only.

 

Any information provided regarding crystals, gemstones, incense, oracle cards, tarot cards, or other spiritual products is based on traditional, historical, cultural, or folklore beliefs and is not intended as medical, psychological, legal, financial, or professional advice.

 

The Alchemie makes no guarantees regarding spiritual, energetic, metaphysical, healing, therapeutic, or personal outcomes associated with the use of any product.

 

Our products are not intended to diagnose, treat, cure, or prevent any disease, illness, or medical condition.

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Product Safety

 

Certain products sold by The Alchemie, including crystals, gemstones, mineral specimens, jewellery components, crystal chips, pendulums, decorative objects, incense holders, and other small items, may contain small parts, sharp edges, fragile components, or naturally occurring imperfections.

 

These products are not intended as toys and should be kept out of reach of young children and pets. Certain items may present a choking hazard or risk of injury if handled improperly.

 

Natural stones, crystals, and mineral specimens may chip, fracture, shed small particles, or break if dropped or subjected to impact. Such characteristics are inherent to natural materials and do not constitute defects.

 

Customers are responsible for ensuring products are used safely and appropriately. The Alchemie accepts no liability for injuries, accidents, damage, misuse, improper handling, or failure to supervise children or pets in connection with any product purchased.

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Jewellery

 

Gold-plated, silver-plated, vermeil, stainless steel, and fashion jewellery may naturally tarnish, fade, wear, or change appearance over time depending on use, skin chemistry, environmental exposure, cosmetics, perfumes, moisture, and storage conditions.

 

Minor variations and natural wear are not considered manufacturing defects.

 

Customers are responsible for following all care instructions provided.

 

The Alchemie shall not be liable for allergic reactions, sensitivities, misuse, improper care, accidental damage, or normal wear and tear.

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Candles and Incense

 

Candles, incense, and related products must always be used responsibly and in accordance with any safety instructions provided.

 

Products must never be left unattended while burning and should be kept away from children, pets, flammable materials, and unsuitable environments.

 

The Alchemie accepts no responsibility for injury, loss, damage, fire, or other incidents arising from improper use, misuse, negligence, or failure to follow safety precautions.

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Orders and Pricing

 

All products are subject to availability.

 

The Alchemie reserves the right to modify product offerings, discontinue products, adjust pricing, limit quantities, cancel orders, or refuse service at its discretion.

 

Orders are considered accepted once payment has been successfully processed and confirmation has been issued.

 

In the event of pricing errors, product inaccuracies, stock discrepancies, or unforeseen circumstances, The Alchemie reserves the right to cancel or amend orders and provide an appropriate refund where necessary.

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Promotions and Gifts

 

Promotional offers, complimentary gifts, discounts, and special campaigns are subject to availability and specific promotional conditions.

 

Unless otherwise stated, promotions may not be combined with other offers.

 

Where complimentary products are provided as part of a promotion, such products must also be returned unused if the qualifying purchase is returned. The value of any retained promotional item may be deducted from any refund.

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Intellectual Property

 

All content displayed on this website, including logos, trademarks, text, branding, photographs, graphics, product descriptions, artwork, design elements, website content, and other materials, remains the property of The Alchemie or its licensors and may not be copied, reproduced, distributed, modified, published, or commercially used without prior written consent.

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User Content

 

By submitting reviews, comments, photographs, testimonials, or other content to The Alchemie, you grant The Alchemie a non-exclusive, royalty-free, worldwide right to use, reproduce, publish, modify, and display such content for marketing, promotional, or business purposes.

 

You confirm that any content submitted belongs to you and does not infringe the rights of third parties or contain unlawful, misleading, defamatory, offensive, or inappropriate material.

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Limitation of Liability

 

To the fullest extent permitted by applicable law, The Alchemie shall not be liable for any indirect, incidental, consequential, special, punitive, or economic damages, including loss of profits, loss of opportunity, loss of data, business interruption, or emotional distress arising from the use of this website or products purchased through it.

 

All products and services are provided on an “as available” basis without guarantees of uninterrupted availability or error-free operation.

 

The Alchemie’s maximum liability in connection with any product purchased shall not exceed the amount paid by the customer for the product in question.

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Governing Law

 

These Terms & Conditions are governed by the laws of Switzerland.

 

Any disputes arising in connection with the use of this website or purchases made through The Alchemie shall be subject to the exclusive jurisdiction of the courts of Basel, Switzerland.

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Contact

 

For any enquiries regarding these Terms & Conditions, please contact:

 

info@thealchemie.ch