At The Alchemie, we encourage customers to choose carefully before making a purchase.

 

Due to the nature of many of our products, including crystals, gemstones, jewellery, incense, candles, oracle cards, tarot cards, spiritual tools, beauty products, and wellness products, certain items may not be eligible for return once opened, used, worn, burned, handled beyond reasonable inspection, or removed from their original sealed packaging.

 

Eligibility for Returns

 

Returns may be accepted if:

 

• The item arrived damaged during transit.

• The item is faulty or defective.

• An incorrect item was supplied.

• The item received differs substantially from the item ordered.

 

Any request for a return must be submitted within 14 days of receiving the order.

 

To assess a return request, we may require:

 

• Proof of purchase.

• A description of the issue.

• Clear photographs of the item and packaging where applicable.

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Conditions for Return

 

To be eligible for a return, products must:

 

• Be unused and unworn.

• Be returned in their original packaging where applicable.

• Include all original components and accessories.

• Be in a condition suitable for resale.

 

The Alchemie reserves the right to refuse returns that do not meet these requirements.

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Non-Returnable Items

 

Unless faulty, damaged, or incorrectly supplied, the following items are generally non-returnable and non-refundable:

 

• Sale or clearance items.

• Gift cards.

• Limited edition products.

• Customised or personalised items.

• Special-order products.

• Opened incense, candles, beauty, wellness, or personal care products.

• Opened oracle decks, tarot decks, or other sealed products where packaging has been removed.

• Earrings and other jewellery items where return restrictions apply for hygiene reasons.

 

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Natural Products Disclaimer

 

Crystals, gemstones, minerals, shells, and handcrafted items naturally vary in colour, shape, texture, inclusions, markings, size, and appearance.

 

These natural characteristics are not defects and do not constitute valid grounds for return, exchange, or refund.

 

Natural stones and crystals may also contain internal fractures, inclusions, surface markings, or variations that are inherent to the material.

 

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Jewellery

 

Normal wear and tear, tarnishing, fading of plating, accidental damage, misuse, improper storage, exposure to water, cosmetics, perfumes, cleaning products, or skin-related reactions do not constitute manufacturing defects and are not eligible for refund.

 

Customers are responsible for following any care instructions provided.

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Return Shipping

 

Customers are responsible for return shipping costs unless the item was supplied incorrectly or arrived damaged or faulty.

 

We strongly recommend using a tracked shipping service, as The Alchemie cannot accept responsibility for returned items that are lost, delayed, or damaged during transit.

 

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Inspection and Approval

 

All returned items will be inspected upon receipt.

 

The Alchemie reserves the right to determine whether returned products meet the conditions required for a refund, replacement, store credit, or exchange.

 

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Refund Processing

 

Approved refunds will be issued to the original payment method used for the purchase.

 

Please allow a reasonable period for the refund to appear in your account, depending on your payment provider.

 

Original shipping charges are non-refundable unless required by law or where an error occurred on the part of The Alchemie.

 

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Exchanges

 

Where stock is available, damaged, faulty, or incorrectly supplied items may be replaced or exchanged at the discretion of The Alchemie.

 

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Contact

 

For all returns, exchanges, or refund enquiries, please contact:

 

The Alchemie

 

Email: info@thealchemie.ch